Returns policy and¬†process:
To¬†return¬†an item¬†that you have purchased on our¬†web¬†store please follow the below returns process:
We only¬†accept returns¬†within¬†14 working¬†days¬†of the date you received¬†the product. We will only refund if the return is in accordance with our returns policy. A voucher with the value of your purchase (transport fees are not included) will be issued. You can exchange the voucher in our shop within the period of a year.¬†In accordance¬†with¬†the Spanish Act¬†23 of 10¬†July 2003: The¬†Sale of Goods Act.
(BOE no.¬†165 of¬†11-07-2003, pp.¬†27160-27164)
Please¬†preserve the¬†protective¬†plastic coating of the¬†article, any other components¬†and in the case¬†that the factory has¬†wrapped the box of the product in plastic¬†protection,¬†¬†you must¬†store this as well, i.e. please do not unseal the product. The box and accessories of the item may not have marks or any other signs of that you have used the product. Also, the package may not have any stickers, writing marks or damage caused after manufacturing.
¬∑¬†We do not offer refunds¬†for¬†consumable products¬†such as CD's,¬†DVD,'s memory cards, paper, ink cartridges, software,¬†map updates¬†andproducts that¬†have¬†been ordered exclusively for you.
To return a product¬†please follow¬†the steps listed below:
1. Login to¬†your¬†Customer Account
2.¬†Click on¬†purchase¬†history and¬†details
3.¬†Click on¬†the¬†details¬†of¬†your order
4. Select¬†the checkbox¬†right next to¬†the product number¬†you wish to return.
5.¬†Briefly¬†tell us¬†the reason for your¬†return.
Your¬†refund¬†will be¬†subjected to authorization¬†by¬†NavionTruck, you will receive¬†a message in¬†your mailbox to¬†inform you¬†that you can sendthe package¬†to our office.
Any product returned¬†against payment of freight costs will be refused. We will not accept orders where the payment will be made on delivery.
Once we have received¬†the product,¬†our technical service¬†will analyze¬†the product¬†to see if¬†it is in perfect¬†condition¬†and appropriate to¬†be offered for sale again.
If you have failed¬†to fulfill¬†the conditions for return, you will¬†receive a¬†message¬†stating that¬†your¬†return has been¬†denied¬†and¬†the product will be returned. You will pay for the transport fees.
If the product¬†is suited to¬†be¬†offered for sale¬†again, you¬†will receive a¬†message¬†to inform you¬†your¬†return has been¬†accepted¬†and¬†you¬†will be assigned a¬†voucher with the value of you purchase (transport fees not included),¬†the voucher¬†may¬†be redeemed at¬†our¬†web store¬†within the time limit of a¬†year. The¬†refund¬†does not include¬†shipping fees¬†if the new purchase has the same value as the voucher.¬†¬†
The¬†voucher number¬†will be reflected in¬†your Customer Account¬†and¬†you¬†will receive an¬†email notification¬†with information about the voucher¬†within a period¬†of¬†48h.